My mother and brother live in a 40-year-old, 2,000-square-foot house in Florida. About six year ago, they were sold a ,000 central air conditioner on the basis that it would never break down.
Since then, they have had lots of troubles with it, especially in the last two or three years. Last year they had the air conditioning guy out three times, the last time costing ,700, when he installed an air handler and made them get a warranty for it.
Shortly after that viisit, my brother became alarmed when he noticed that the lights seemed to dim whenever the heat came on. (I’m not sure if the unit they bought is heat/air, but their a/c guy would handle both.) My brother also felt the heat malfunctioned, and resorted to a space heater during the winter to keep my mother’s room warm.
Now the a/c has gone out and they are experiencing high temperatures for April, in the high 80′s. They would have called in the a/c guy months ago, but the ,700 they spent on him was their last real money and they are afraid that the way the warranty works is that you pay up front, and then get reimbursed.
What is complicating everything is that their a/c guy is the son of my mother’s best friend. You would have thought that he would have given them a break all along, but, instead, my fear — and I hate to be negative, or cast aspersions, but I just wonder — is that he has charged them premium prices all along because he knows they won’t go anywhere else so my mother won’t offend his mother.
Here are my questions:
Was the original price for their air conditioner normal?
Was the cost for the air handler normal?
Is it normal to have a high-end a/c unit break down that often?
How do those warranties work: Can they get the a/c guy out there on the warranty and not have to pay, or will they have to get reimbursed?
Any suggestions for how to get out from under this situation without offending my mother’s friend? ("Oh, hi, we switched to ice packs!!!")
What do you think was going on when, every time the heat came on last winter, the lights dimmed? I was not sure whether the occurence was just when the heat first came on, or intermittently or sporadically, so I asked my brother. He sent this explanation:
"It was continuously, whenever the compressor was on or was operating, as I recall.
But I am not sure of those details. I just remember that all the while that I was hearing
the compressor operating outside the window with its telltale hum/buzz sound, it would
keep making a funny sound every few seconds, and for just that few seconds of
duration, the lights would dim. Then this would repeat, over and over and over.
The thing is, it seemed odd to me that the compressor was even on at all, because if
my memory served me right, it did not seem as if the compressor should have needed
to be on at all while the heat pump was operating, only when the A/C was."
Thanking in advance for any help you can give.